More Help? We're a helpful bunch of people at Umbrella Music. We have an extensive list of FAQ's with answers that should help you in most cases. If not, you can always call our team on 0845 500 2323 and we'll do our best to help you.

FAQ

How can I place an order?

Internet Orders – How secure is your website?

Telephone Orders

Orders in Person

Other Methods of Payment

Do I have to register my details to use the website or when ordering a product?

How do I become an Umbrella Member and what are the benefits?

How do I know how many Umbrella Points I’ve earned and how do I redeem them?

How to contact us?

FAQ

Customer Service

Who do I contact for warranty repairs?

Who do I contact for out of warranty repairs?

Who do I contact if my shipment hasn’t arrived?

Who do I contact if I want to make a complaint?

Who do I contact about repairing a product that is within the warranty period?

How do I find out how long the warranty period is on my product?

If my product is out of warranty can Umbrella Music arrange for repair?

How much do you charge for repairs?

FAQ

Do I need to be in to receive my product from Umbrella?

What if I’m not in to take delivery?

Umbrella Music’s Delivery Procedure

Delivery FAQ’s

What if I want my product delivered at a specific time?

I’m ordering from another part of the world, how much will I pay for delivery?

What happens if the delivery time is not convenient?

What if I’m not in to take delivery?

Do you do Saturday Delivery?

Can I exchange an item under your returns procedure?

I would like my Digital Piano set up, can you do this?

What Delivery Zone am I in?

What happens if my products are damaged in transit?

I have got my item but am not happy with it, can I return it?

I didn’t get my tracking number, how can I get it?

I have received my tracking number but it won’t locate my item when I use order tracking, what should I do?

Where is my order?

FAQ

Governing Law and Jurisdiction

The Umbrella 45 Day Return Procedure

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Manufacturer

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