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Policy

Policy

Umbrella Music is committed to keeping your personal information safe, secure and private. Please read through our policy details below. You can contact us via email for further details info@umbrellamusic.co.uk

The information we collect

When you order from Umbrella Music via our online store or over the telephone we will ask for Your name, address, contact telephone number, email address and credit/debit card details. Your contact details are used by us to communicate with you regarding your orders or account with us. We will not sell, exchange or freely give away any of your personal information to third parties except companies used to verify your identity, authenticate payments or in the process of fraud prevention. All our customers’ details are kept securely on our database. Please see payment and newsletter sections below regarding how your data is used.

Payment

All of our Credit/Debit card transactions are processed by Secure Trading.

Secure Trading are fully accredited as a Level 1 compliant provider - the highest level of compliance - under the Payment Card Industry Data Security Standard (PCI DSS).

When you process an order on our website, your credit/debit card details and personal information are encrypted and cannot be viewed by any of our staff. The only information we will see is payment confirmation and your billing/delivery address and contact details.

When ordering over the telephone our sales staff will ask for your debit or credit card details. The sales person will key your payment details straight into our Secure Trading Terminal. Once the payment details have been entered and sent for authorisation they are encrypted by Secure Trading.

Our staff will only have access to your delivery details and contact information strictly for the purposes of shipping your order or communicating with you regarding your order.

News Letter and Promotional

Umbrella Music aim to keep our customers informed about the products and services we offer. Our usual newsletter and promotional information is sent via email. When placing an order on our website we will ask you for a valid email address. As well as using your email Address for order confirmation or other details regarding your order we may contact you regarding promotional Offers or products. You can at any time opt out of receiving promotional emails by contacting us at info@umbrellamusic.co.uk

Links

We make every effort to ensure that all links to other websites are from reputable and trusted companies. However we can take no responsibility for the content of other websites or the information you submit.

Cookies

We use cookies on our website to help personalise your shopping experience with us. Cookies remember your preferences and can help to save useful data. Most browsers except cookies, However you can change your setting to not allow cookies. If you set your browser to not allow cookies, you may not be able to use some sections of the Umbrella Music Website.

Data Security

Umbrella Music uses secure password protected data bases and EPOS systems, as well as a fully accredited Level 1 compliant provider for processing payments. We make every effort to ensure your personal data is fully protected and not available to anyone outside Of Umbrella Music. We will not be liable for unauthorised access to information supplied by you, unless we are found to be Negligent.

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