Umbrella Music’s Shipping Procedure
We use City Link for all UK deliveries and Royal Mail 1st class for smaller items. If your item is in stock we will ship your item the day before you have requested it to arrive. For example if you have chosen a delivery date of Thursday your order will be dispatched on Wednesday. If you have requested a delivery on a Monday your order will be dispatched on Friday. If your item is not in stock we will contact you to let you know that your chosen delivery date is not available. We will then work out with you a new delivery date that is convenient.
Premium Services
All premium service prices are clearly displayed on checkout. If you're a busy person and lets face it most people are we have a few options that will make your life easier. You can choose to have your order delivered before 9AM on a weekday, before 12pm on a weekday or before 1pm on a Saturday. All costs associated with these services related to your product are available on the product page by highlighting the shipping tab and also on the checkout stage. Easy!
Our warehouse team is led by Warren Wilson who will always personally make sure that each item sent out is to the same high packaging standard. You can expect your item to be fully padded and securely packaged to avoid any damage in transit. Please let us know if we fail on this promise.
When your order is dispatched we will either send you an email or a text message with your parcel tracking number so you know exactly when your item from Umbrella will arrive. If you have ordered a large item such as a Yamaha Clavinova and it is being delivered by our specialist set up team then you will get a phone call from our sales team to inform you of available time slots for delivery.
Small Items
Royal Mail 1st Class
Delivery in 1-2 working days. If you have ordered something small like a set of guitar strings then these will be posted through your letter box so there is no need to be in to receive delivery.
Unfortunately we have to wait 7 days before re sending out any Royal Mail orders.
When things go wrong...
Sometimes things can go wrong with deliveries but we are only a phone call away if you need to speak with us. Alternatively use the "contact us" form and someone will call you back very quickly. Please note we cannot be help responsible for any loss to you if our courriers fail to deliver on your chosen day, although we will give them a stern talking to. We are 100% confident in our courriers and feel they do an excellent job so we hope you will have no reason to think anything else.