Umbrella VIP Delivery


What makes Umbrella Music VIP Delivery different?

  • We have our own fleet of van's meaning we can offer a specialist digital piano (or other large item) delivery. This means your order will be guaranteed to arrive safe and sound, on time and with regular updates.

  • Remember; Umbrella Music are a company with "real people", always available on the phone.& as well as our keen pricing and bundle deals this is the single biggest difference you will find when ordering from us over other retailers.

  • If you select Umbrella VIP Delivery you can be 100% confident that you're piano will be getting the absolute highest level of care.


There are two types of VIP Delivery;

  • Umbrella VIP Delivery : We will call you to arrange the day and time and deliver the piano to your chosen room. We guarantee no damage and you will not need to wait in all day.

  • Umbrella VIP Delivery & Set up : In addition to the usual VIP delivery our driver will also set up the piano and take away all the packaging.


Benefits of VIP Delivery


  • Delivered to a room of your choice

    Standard couriers are contracted to deliver to your door step only often leaving you to attempt to drag the piano into the desired room. Our drivers will take the piano into your chosen room (with a smile on their face) and not leave until you are happy.

  • No waiting in all day

    We can give you a time slot for delivery meaning you do not need to wait in all day.This can be emailed, phoned through to you or text whatever is easiest for you

  • No damage guarantee

    We guarantee 100% that your order will not get damaged in transit. No waiting in again to have an item replaced

  • No missed deliveries

    Because our drivers can call, text or email you when you want us to it avoids the frustration of missing a delivery if you need to pop out

  • No waiting on hold for an age with a standard courier 

    You will get the individual driver's phone number who will be delivering your order. Call or text him for an update on the day if you need to


How it works

  1. If the piano or product you are interested in is available for "Umbrella VIP Delivery" it will show on the product page.When you get to the checkout simply select this delivery option.

  2. Once the order is placed and approved by the Umbrella Sales team you will be contacted by one of our drivers to arrange a delivery date that is convenient for you.

  3. Our driver will arrange with you the specific delivery instructions saving you time and avoiding any hassle. For example - You may wish to be called 1 hour before delivery. Standard couriers will not offer this service !

  • Please remember that the Umbrella Music VIP Delivery is NOT an "extra fast" service. Deliveries will be made within 2-4  working days (depending on driver availability) and the driver will contact you once the order is placed to arrange a suitable day and time.

  • We of course still offer standard deliveries via TNT, XPD and DPD and most piano's are available through these couriers but remember
  • Umbrella VIP Delivery gives you 100% piece of mind. Your order will be delivered in one of our vans meaning no waiting on for couriers, no chance of damage and constant communication! We will contact you to arrange the delivery date once the order is placed.

DISCLAIMER - Umbrella Music VIP delivery and set up available within 50 miles of our warehouse (EN9 2HB). Please get in touch if you would like VIP/Set up and you are outside of this area - 0207 859 4579



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